Terms of Service
These terms cover organisations using the Moovv practice platform at clinic.moovv.fit. They are not the terms your patients agree to — those are at moovv.fit/terms.
The short version: your organisation is responsible for your patients — what you collect, what you tell them, what you have their permission to do, and the clinical decisions your physios make. We are responsible for holding that data safely — storing it, encrypting it, backing it up, and keeping it available to you.
1. Who these terms are between
These terms form an agreement between your organisation — the clinic chain, multi-location practice, or healthcare organisation using the Platform — and Ryoshigo Technologies Private Limited (CIN U72900PN2018PTC177785), Pune, Maharashtra, India, which operates Moovv ("we", "us", the "Platform"). "You" includes every account created under your organisation, including receptionists, physiotherapists, administrators, and staff you invite across all locations.
By creating an organisation account, logging in, or continuing to use the Platform, you accept these terms on behalf of your organisation and all its users.
2. Eligibility and professional standing
You confirm that all physiotherapists practising through your organisation hold current, valid qualifications and registrations to practise physiotherapy in your jurisdiction, and that you will ensure those registrations remain current for as long as they use the Platform. Your organisation is responsible for the accuracy of the registration and licence details entered.
The Platform is a tool for practitioners. It does not certify, verify, supervise, or vouch for competence, and nothing here creates a clinical relationship between us and your patients.
3. Clinical responsibility is yours
Every clinical decision made through the Platform is made by your physios and is your organisation's responsibility. This includes which exercises to prescribe, at what dosage, for which condition, and whether a patient is suitable for remote or telehealth care at all.
The Platform includes automated and AI-assisted features — suggested exercise plans, transcribed instructions, extracted video frames, adherence and pain summaries, and similar. These are drafts and aids, never prescriptions. They are generated by software that has never examined your patients. Your physios must review, correct, and approve anything before it reaches a patient, and the approval step exists precisely because the responsibility is yours.
Your organisation is responsible for ensuring physios recognise when a patient needs in-person assessment, referral, or emergency care, and for acting on it.
4. Patient data — your responsibilities
This is the most important section in these terms. Please read it carefully.
Your organisation decides what patient data enters the Platform, and carries the responsibility for it. Specifically, your organisation is responsible for:
- Notice. Telling patients, in a language they understand, what data you collect about them, why, that it is stored on a third-party platform, and how long you intend to keep it.
- Consent and lawful basis. Obtaining and being able to evidence a valid legal basis — in most cases the patient's free, specific, informed and unambiguous consent — before entering their personal or health data, and before any processing that goes beyond ordinary record-keeping.
- Consent for AI processing specifically. Where the Platform asks a physio to declare whether a patient is identifiable in material being uploaded, and whether consent is held for that material to be processed, the answer is a formal declaration. We act on it. If consent is declared but not actually held, that is your breach, not ours.
- Accuracy. Ensuring the records, diagnoses, contact details and clinical notes entered are correct and kept up to date.
- Patient rights. Responding to patients when they ask to access, correct, or erase their data, or to withdraw consent. We will give you the tools and the access needed to act on such requests; the obligation to answer them is yours.
- Minors and dependants. Obtaining verifiable consent from a parent or lawful guardian before entering data about a child or a patient who cannot consent for themselves.
- Your team. Everything done under accounts you create or invite — receptionists, physios, administrators, locums across all locations. Their acts and omissions are treated as yours.
- Access hygiene. Keeping login credentials confidential, removing staff accounts promptly when someone leaves, and not sharing a login between people.
Where data protection law applies to your practice — including the Digital Personal Data Protection Act, 2023 in India — your organisation acts as the Data Fiduciary (controller) in respect of your patients' personal data, and we act as a Data Processor on your instructions. You determine the purpose and means of processing patient data. We process it to provide the Platform to you and for no independent purpose of our own.
5. What we are responsible for
Our responsibility is the safe custody and availability of the data you entrust to us. We commit to:
- Storage. Holding your organisation and patient data on managed infrastructure, logically separated so that one organisation's data is not accessible to another.
- Encryption. Encrypting data in transit using TLS, and encrypting stored files and databases at rest.
- Backups. Taking regular automated backups and retaining them so data can be restored after a failure.
- Access control. Restricting access to the minimum personnel needed to operate and support the Platform.
- Processing on your instructions. Not using your patients' data for our own purposes, not selling it, and not disclosing it except as required by law or as needed to provide the Platform.
- Telling you about incidents. Notifying you without undue delay if we become aware of a personal data breach affecting your data, with what we know, so you can meet your own notification obligations.
These commitments are about custody and infrastructure. They are not a warranty about what your staff do with the data once they have access to it, and they do not transfer your obligations as Data Fiduciary to us.
6. Content your physios upload
Your organisation keeps ownership of the clinical records, notes, photographs and videos uploaded. You grant us a limited licence to store, process, transmit and display that content for the sole purpose of operating the Platform for you and delivering it to the patient it was intended for.
Your physios must not upload material they do not have the right to upload, material that identifies a person who has not consented, or material unrelated to the care of the patient it is filed under.
Content recorded or uploaded for a specific patient is bound to that patient. It is made available to that patient and to authorised physios within your organisation, and not to other organisations or other patients.
7. Availability
We work to keep the Platform available, but we do not guarantee uninterrupted service. Maintenance, third-party outages and faults happen. The Platform is not an emergency service and must not be relied on for urgent clinical communication.
Your organisation is responsible for retaining whatever records your professional and statutory obligations require, independently of the Platform. Export your data periodically if those obligations demand it.
8. Fees
Subscription fees, billing cycles and any per-patient charges are as shown on our pricing page or in your subscription at the time you subscribe. Fees are exclusive of applicable taxes unless stated otherwise. We will give reasonable notice before changing prices for an existing subscription.
9. Suspension and termination
You may stop using the Platform at any time. We may suspend or terminate access where there is non-payment, a breach of these terms, misuse of patient data, or a legal requirement to do so.
On termination you may export your data for a reasonable period. After that period we may delete it. Tell us before you leave if you need an export, and keep your own copies of anything you are professionally obliged to retain.
10. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, including loss of profits, goodwill or anticipated savings.
We are not liable for clinical outcomes, for decisions your physios make using the Platform, or for claims arising from failure to obtain patient consent or to meet obligations as Data Fiduciary. Our aggregate liability arising from the Platform is limited to the fees you paid us in the twelve months before the claim arose.
Nothing in these terms limits liability that cannot lawfully be limited, and nothing in them removes rights your patients have against either of us under applicable law.
11. Indemnity
Your organisation agrees to indemnify us against claims, losses and costs arising from use of the Platform in breach of these terms, from clinical decisions, or from failure to obtain the consents and provide the notices described in section 4.
12. Changes to these terms
We may update these terms. Where changes are material we will give notice through the Platform or by email before they take effect. Continuing to use the Platform after that date means you accept the updated terms.
13. Governing law
These terms are governed by the laws of India, and the courts at Pune, Maharashtra have exclusive jurisdiction.
14. Contact
Questions about these terms: hello@moovv.fit.
Ryoshigo Technologies Private Limited
CIN: U72900PN2018PTC177785
Pune, Maharashtra, India